Privacy Policy

 

At Erin Hounds we take your privacy very seriously and are committed to protecting your personal information.

This policy explains when and why we collect personal information about people who visit our website or contact us in other ways, how we use it, the conditions under which we may disclose it to others and how we keep it secure. The processing of personal data is governed by the General Data Protection Regulation (GDPR) and we are aware of our obligations under this regulation.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

 

Who are we?
Erin Hounds was established to help save some of the many Irish greyhounds and lurchers who find themselves abandoned, neglected or mistreated and in need of rescue. We find them loving homes in the UK through our dedicated team of volunteers. Our registered charity number is 1148768.

Our Data Protection Officer is Cathy Manson, Erin Hounds, c/o Macclesfield Community Garden Centre, West Park, Macclesfield, Cheshire SK10 3BJ

 

How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form, make a donation, sign up for our newsletter or purchase a product from our shop.

 

Consent

By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and/or that you have specifically consented to.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us; it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

Use of ‘cookies’

Like many sites, we use cookies on erinhounds.co.uk. Cookies are small text files that are stored by the browser on a device when you visit a website. Some are necessary for the site to function properly and to store users’ preferences. Cookies allow the website to recognise when you are returning to the website and to respond appropriately.

What we use cookies for
Strictly necessary cookies: we use cookies that are necessary for the operation of our website – for example enabling users to make a donation.

Performance cookies: we use cookies to anonymously track user behaviour and demographics on our website. This helps us to improve the website so that we can ensure it is as engaging and effective as possible.

Advertising and remarketing cookies: to help us be most effective with our budgets, we use a range of cookies which record your visit to our website and your activity on it, to make our advertising more efficient and track how well our adverts are performing.

Third party cookies: We use functionality from social websites such as Facebook, Twitter and Google +1 to allow you to share content from our site on these social networks and use their functionality. These sites use third party functionality cookies to allow this to work.

Changing your cookie preferences
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.

How to disable cookies
If you are using Microsoft Internet Explorer and you wish to block Erin Hound’s website cookies, you can perform the following:

1. On your browser tools menu, select ‘Internet Options’
2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
3. Type into the ‘Address of website’ field:
4. www.erinhounds.co.uk`
5. Click on the ‘Block’ button
6. Click on the OK button
7. Other browsers:
- Firefox cookie management
- Chrome cookie management
- Safari cookie management

Find more detailed information on disabling cookies from www.allaboutcookies.org.

 

 

How is your information used?

 

We may use your information to:

 

• Follow up adoption enquiries;
• Contact you regarding other queries raised in the contact form;
• Progress an order you have submitted and send you information directly related to this;
• Process a donation that you have made and administer Gift Aid.

 

 

We also process your information for our legitimate interests, as follows:

• Notify you of important information regarding your dog eg health issues or microchip details;
• Send you communications which you have requested and that may be of interest to you; these may include information about campaigns, appeals, other fundraising activities or social events.

 

Legal basis for using your information

We are required to set out the legal basis for our processing of personal information.

We collect and use your personal information because it is necessary for:

• the purpose of complying with our duties and exercising our rights under a contract with you;
• the purpose of complying with our legal obligations; or
• the pursuit of our legitimate interests (as identified in this policy), including where we share information with third parties.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

Only authorised personnel (eg members of the homing team) have access to your personal information.
We will not sell or rent your information to third parties or share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and they are required to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

 

Your choices
You have a choice about whether or not you wish to receive information from us. We do not contact you for direct marketing purposes. If you wish to sign up for our newsletter please do so by filling in the form on the “news and events” page of the website. If you no longer wish to receive the newsletter you can unsubscribe at any time.

 

Your rights in relation to your personal data

It is important that the data we hold about you is accurate. Please keep us informed if the personal information we hold about you changes.

Data protection legislation gives you the right to object to the processing of your personal information in certain circumstances or withdraw your consent to the processing of your personal information (if you have previously consented). You also have the right to access information held about you.

In accordance with your rights you can ask us to undertake the following:

• Send you copies of the personal information we hold in relation to you or, in certain circumstances, send copies to a third party at your request;
• Update or amend your personal information if you feel this is out of date or inaccurate;
• Restrict the use of your personal information; or
• Remove your personal information from our database entirely.

 

Please send any requests to: The Data Protection Officer, Erin Hounds, c/o Macclesfield Community Garden Centre, West Park, Macclesfield, Cheshire SK10 3BJ, specifying your name and the action you would like us to take.

Data protection legislation may allow or require us to refuse to comply with any requests made in accordance with these rights, but if we cannot comply with your request we will inform you of the reasons why, subject to any legal or regulatory restrictions.

 

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. We do not store sensitive information (such as credit or debit card details).

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

 

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Contact us

If you have any questions regarding this policy and our privacy practices please contact us at:

Erin Hounds, c/o Macclesfield Community Garden Centre, West Park, Macclesfield, Cheshire SK10 3BJ

 

If you are unsatisfied with our response to any issues you raise, you have the right to contact the Information Commissioner’s Office (ICO). The ICO is the UK’s independent supervisory authority in respect of data privacy. The ICO’s contact details can be found at https://ico.org.uk/global/contact-us/.

 

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018